Refund Policy – VCCPRO.COM

At VCCPRO, customer satisfaction and transparency are our top priorities. As our services involve the issuance of prepaid digital Visa/Mastercard virtual cards, specific rules apply regarding refunds and replacements.

1. Delivery & Processing Time

  • Virtual card codes are delivered via email within 30 minutes to 6 hours, but delivery may take up to 24 hours in certain cases.

  • If you do not receive your card within this period, please contact our support team immediately.

2. No Refund After Order Processing

  • Once a card is successfully issued and delivered, the order is considered final and non-refundable.

  • Refunds are not applicable for:

    • Incorrect card use

    • Unsupported merchant platforms

    • Change of mind after delivery

3. Replacement & Exceptions

We offer replacement or refund only under the following exceptional circumstances:

  • You received an incorrect or non-working card due to an internal error.

  • The card was not activated and is confirmed as unused.

  • You reported the issue within 24 hours of delivery.

If our system or API provider made a mistake, we will ensure you receive the correct order free of charge.

4. Return & Refund Process

  1. Contact our support within 24 hours of delivery.

  2. Provide details including:

    • Your order ID

    • Screenshot or explanation of the issue

  3. If approved, refunds will be issued within 5 business days to your original payment method.

Note: Refunds or replacements may only be processed if the card has not been activated or used.

5. Non-Refundable Cases

  • The card has already been used (even partially).

  • The customer selected the wrong product or currency.

  • Failure to complete or pass identity verification (if applicable).

  • Misuse or attempt to use cards on prohibited platforms.

6. Support Contact

We’re here to help 24/7. You can reach our support team through:

7. Final Notice

Once a virtual card is purchased and delivered, it cannot be returned, exchanged, or refunded, unless it meets the conditions outlined in section 3.

Please double-check the product type, card limit, and currency before finalizing your purchase.

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