Refund Policy

Under periods of high demand or delays affecting licensed third-party providers or issuing institutions, processing times may occasionally extend to up to 24 hours..

If your customized virtual cards have not arrived within this timeframe, please do not open multiple billing requests. Reach out to our technical operations support immediately for priority tracking.

Due to the nature of digital virtual card products and the irreversible allocation of card credentials by our licensed third-party providers and issuing institutions, orders become final once the virtual card has been successfully issued and delivered.

• Incorrect Usage: User error, wrong card billing limits, or inputting wrong credentials at checkout.
• Unsupported Merchants: Trying to complete checkout on prohibited, high-risk, or unsupported platform gateways.
• Change of Mind: Altering your budget planning, card currency preferences, or usage intent after delivery.
Refunds or replacements, where available, are subject to verification and approval in accordance with this Policy.

VCCPRO may offer a replacement virtual card or, where appropriate, a refund, strictly in the following verified exceptional circumstances:

• System Error: You received an incorrect, inactive, or non-working card due to our internal system errors or payment processor issues.
• Unused & Unactivated: Clear system logs confirm that the delivered virtual credit card has not been activated or used to transact on any platform.
• Timely Reporting: The technical error has been officially reported to our compliance team within 24 hours of delivery.

If an API provider error, issuing institution error, or licensed third-party provider error is confirmed, we will issue a replacement virtual card at no additional cost where appropriate.

If you meet the compliance criteria defined in Section 3, you can trigger a swift claim assessment by executing the following steps:

• Time limit: Reach out within 24 hours of receiving your card credentials.
• Details to submit: Send a direct message or mail containing your Order ID, registered purchase email, and a descriptive explanation.
• System evidence: Provide direct screenshot proofs of any specific processing errors or refusal logs.

Processing Window: Approved refunds will generally be processed within 5 business days, although the time required for the funds to appear may vary depending on the original payment method and any third-party payment provider.

Under no circumstances will refunds or replacements be granted if any of the following circumstances apply:

• Active usage: The card has been activated, used, or has been the subject of any successful authorization attempt.
• User negligence: You selected the wrong card type, card framework, loading budget, or base currency.
• Identity verification failures: You did not provide or failed to pass standard identity check screens (where explicitly required under compliance laws).
• Prohibited portals: Use of card details on high-risk, illegal, betting, or restricted commercial checkouts.

By finalizing your virtual card order on VCCPRO, you explicitly confirm your understanding that digital virtual cards cannot be returned or exchanged outside Section 3 guidelines. Please review your card limits, BIN classifications, currency formats, and target checkout merchants carefully before submitting your final order.