Privacy Policy

VCCPRO Ltd ("we", "us", "our") is deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you interact with our official website or utilize our services, including your access to virtual payment card services made available through licensed third-party providers using secure API integrations.

• Registration & Profile details: Includes user details such as name, valid email address, physical billing details, and related payment data.
• Account usage: Logs of order histories, virtual checkout requests, and financial transaction summaries.
• Support Interactions: Records of communications, questions, or technical troubleshooting tickets sent to our support representatives.

• Device & usage metadata: Internet Protocol (IP) address, browser details, geographical region, and browser cookies.
• Transaction metadata: Merchant name, transactional date, transaction timestamp, payment value, and specific gateway results.

We may receive technical, compliance, and transaction-related information from licensed third-party providers, issuing institutions, payment networks, and compliance service providers where necessary to deliver services and satisfy legal or regulatory requirements.

VCCPRO utilizes collected data to maintain seamless, highly secure processing loops, including:

• Services delivery: Facilitating access to virtual payment card services, processing orders, supporting account management, fraud prevention, customer support, and coordinating with licensed third-party providers where required.
• Legal compliance: Executing anti-money laundering (AML) controls, sanctions list match checking, and verifying legal transaction parameters.
• Optimization: Troubleshooting platform performance, performing digital traffic analysis, and securing APIs.
• Communications: Relaying instant product delivery alerts, responding to support requests, and updating security practices.

We process your data legally using the following frameworks:

• Contractual necessity: Required to provide access to the services you request and to fulfill our contractual obligations.
• Legal Obligations: Essential to comply with international financial monitoring, AML records retention, and tax mandates.
• Legitimate Interests: Critical for keeping our portal safe, executing fraud prevention algorithms, and optimizing system functionality.
• User Consent: Applicable for promotional email newsletters or custom notifications (you can easily opt-out anytime).

VCCPRO does not sell, rent, or trade your personal data to third parties. We share data only with:

• Licensed Service Providers: Licensed third-party providers, issuing institutions, payment processors, compliance service providers, and identity verification providers where necessary to deliver services, prevent fraud, or comply with applicable laws.
• Technical processors: Secure database cloud providers and system monitoring platforms.
• Regulatory Authorities: Shared only when legally compelled by standard judicial warrants or to prevent extreme cybercrime.

We retain personal and transaction records for as long as required by applicable laws, regulatory obligations, dispute resolution requirements, fraud prevention needs, or our contractual obligations.

Depending on your location (e.g., UK, European Union under GDPR, or other global privacy zones), you hold the following rights:

• Access: Request a complete record of your registered personal data.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your records (subject to active financial record-keeping laws).
• Portability: Request standard structured data files of your account history.
• Object & Restrict: Refuse specific analytical monitoring or promotional newsletter alerts.

We implement appropriate technical and organizational security measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.

VCCPRO's platform and virtual payment card services are intended only for individuals who are 18 years of age or older.