🛡️ Privacy Policy – VCCPRO
1. Introduction & Scope
VCCPRO Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website or services, including virtual prepaid Visa/Mastercard cards.
2. Data We Collect
a. Information You Provide
Registration: Name, email address, billing address, payment details.
Account usage: Order history, transaction records.
Support interactions: Messages, inquiries.
b. Automatically Collected Data
Device & usage data: IP address, browser, location data, cookies.
Transaction metadata: Merchant, date, time, amount.
c. Third-Party Data
From partners like banks, payment processors, or identity-verification services.
3. How We Use Your Data
To provide services: Issuing virtual cards, handling payments, refunds, replacements, and verification.
Legal compliance: AML/KYC, sanctions screening, record-keeping.
Service improvement: Analytics and troubleshooting.
Communications: Responding to inquiries, sending notices or updates.
Marketing (optional): With your consent, we may send promotional communications. You may opt out anytime.
4. Legal Bases for Processing
Contractual necessity: To fulfill your orders and provide services.
Legal obligations: AML, tax, financial record-keeping.
Legitimate interests: Improving services, preventing fraud, enforcing policies.
Consent: For marketing or optional data uses.
5. Data Sharing & Transfer
We share data with:
Issuing banks, payment processors, KYC providers.
Third-party service providers, such as hosting and analytics partners.
Legal authorities, if required by law or to prevent fraud.
We do not sell your personal data.
Cross-border transfers (e.g., UK→Canada/US) are safeguarded with standard contractual clauses.
6. Data Retention
We retain your data:
As long as your account is active and for legal compliance (e.g. 5 years AML record-keeping).
Until individual deletion requests are processed, subject to legal obligations.
7. Your Rights
Depending on your location, you may:
Access, correct, or delete your personal data.
Request data portability.
Object to certain processing (e.g., for marketing).
Withdraw consent at any time.
To exercise your rights, contact privacy@vccpro.com.
8. Security Measures
We implement strong security protocols, including encryption (SSL/TLS), access controls, routine audits, and secure storage to protect your data from unauthorized access or breaches.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors; if discovered, we will delete it upon notification.
10. Policy Updates
We may update this policy. Changes will be posted on our website with an updated effective date. For significant changes, we will notify you directly via email.
11. Contact Information
For privacy-related questions or requests, contact us:
Email: privacy@vccpro.com
Mailing Address: VCCPRO Ltd, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom
⚖️ Summary Table
Key Topic | Details |
---|---|
Data Collected | Personal info, transaction history, device and cookies, third-party data |
Uses of Data | Service delivery, compliance, marketing (if consented), fraud prevention |
Data Sharing | With banking partners, legal authorities, service vendors — no sales |
Your Rights | Request access, correction, deletion, portability, or opt out of marketing |
Security | Encryption, access controls, audits, secure storage |
Retention | As long as necessary; comply with legal and AML requirements |